returns policy

Please feel free to email us about returning your purchase within 10 days of receiving it. Kindly ensure the product returned in unused original condition. We will organise a courier to collect the return from you should you require. Once the return has been received by us we will refund you via your original method of payment. Your refund will be less courier fee originally paid plus an additional fee for the collection courier approx R50-R100 depending on your area. Feel free to send your return back to us using your own courier should you have one. No returns of digital products or Punch Needles

 

exchange policy

Please feel free to email us about an exchange of your purchase within 10 days of receiving it. Kindly ensure the product returned in unused original condition. We will organise a courier to collect the return from you should you require. Once the return has been received by us we will send you the replacement via courier. 

Should you make use of our courier services you will be required to cover 1 of the 2 courier fees (We will cover the other one!) Courier approx R50-R100 depending on your area.

Feel free to send your return back to us using your own courier should you have one. You will not have to pay an additional fee to us in this account.